Please email us at Support@CoralExplorers.com if you have any issues
Live Arrival Guarantee Policy: We guarantee that your purchase will be alive upon delivery. In rare cases of livestock is dead on arrival (DOA), we must be notified within 24 hours by the same day of delivery. Please provide clear photos of the packaging and item. We will provide a resolution through the form of a replacement or refund.
- Please keep in mind that LIVE ARRIVAL GUARANTEE is only a guarantee for live stocks arriving alive at the time of delivery. We don't guarantee your success in growing the corals, however, we are absolutely open to help and guide you in the right direction. Many factors may result in the failure of growing live aquarium corals such as aquarium environment, planted substrate, temperature, lighting, filters.
Shipping: Corals will be shipped within 24-72 hours excluding holidays or back-ordered products. Shipment days are Monday-Thursday. We only ship corals within the USA. Please always make sure your shipping address is accurate.
Claim/Return: While we hope our initial shipment of merchandise was able to satisfy your order, but we understand situations happen. If you are not completely satisfied, please contact us. We are always here to help!